FAQ

Someone sent me spam via comments/private messages.
Please report the spammer via the button on the user's profile page or via the button in the comments.

I see my copyrighted content on xHamster, how can it be removed?
Please contact us through our Contact us/Single point of contact by selecting the 'Report Violation of Our Rules' option and then the 'Copyright Infringement / DMCA Notice and Takedown' option. For more information, please refer to https://xhamster.com/info/dmca.

I see a video with me uploaded on xHamster, how can it be removed?
Please contact us through our Contact us/Single point of contact by selecting the 'Report Violation of Our Rules' option and then the 'Copyright Infringement / DMCA Notice and Takedown' option. For more information, please refer to https://xhamster.com/info/dmca.

I see illegal content on xHamster, how can it be removed?
Please contact us through our Contact us/Single point of contact by selecting the 'Report Violation of Our Rules' option.

Does xHamster have an app and how do I install it?
We have an app for Android and iOS devices. Please use the following link to see the instructions.

How can I check comments and what does the Comment counter on my Profile page indicate?
The Comment counter displays the number of comments YOU left on xHamster pages (for videos, in user profiles, etc.). To check the comments that were left by other USERS on YOUR Profile page, Photo, or Video, go to Notifications >> (bell icon) > Mark comments on the right.

How can I recover my password?
Use https://xhamster.com/password-recovery to recover your password.

I have an exciting idea for xHamster.com, how can I share it with you?
We appreciate hearing all creative/innovative ideas. Please contact us through our Contact us/Single point of contact by selecting the 'Other' option and then selecting the 'Feedback / Other Inquiries' option.

Is xHamster FREE?
Yes, xHamster.com is a free tube site.

What are Favorites?
By clicking Favorite, videos and photos are automatically saved and stored for YOU so that you have easy access to them in the future.

What does it mean when a user's icon says "retired"?
That means that the user's account has been closed. However, in certain cases the user has the option to restore his/her account.

How is comment rank calculated?
Rank is based on the amount of posted comments, as follows:
0-50 Newbie
51-150 Porn Lover
151-500 Porn Expert
501-1000 Kama Sutra Guru
1001-2000 Pornstar
2001-5000 Celebrity
5001-8000 Porn Prince/Princess
8001-15000 Porn King/Queen
15001-25000 xHamster Legend
25000+ you'll get an option in your profile to customize your rank

If your rank has not been upgraded, please wait approximately 12 hours to get a new rank.

Can I download videos?
No, You can't download videos from xHamster.

A video from my favorites has been deleted. Why?
It has been removed either by the uploader or by our moderation team.

How can I block a user from sending me messages and commenting?
You have to press the block user button (padlock icon) on his/her profile page, or select "Block user" from the dropdown menu in the message's top right corner.

How can I unblock a user?
Please use the following link.

What is the maximum number of friends allowed?
Unlimited.

How can I deactivate/delete my account?
Log into your account, then go to Edit and click 'Disable account'. Then, you can either click 'Deactivate account' or 'Delete account' and enter your password. Now, all you have to do is click 'Deactivate account'. In accordance with our Privacy Policy (https://xhamster.com/info/privacy), you also have the right to delete your account and all information that we store about you. In order to do so, please contact us through our Contact us/Single point of contact, select the 'Privacy/GDPR Requests' option and then select the 'Request to Erase Personal Information and Close Account' option.

How to get featured on the xHamster Pornstars page with a live stream?
Do you want to be featured on the Pornstars page on xHamster and xHamsterLive?Do you want your live stream promoted to millions of loyal users?

If so, we have awesome news for you! We've made it all possible for you to use your Pornstar status to promote directly to potential fans and new audience members.

All pornstars who have verified accounts on both platforms, will also be featured on xHamster's Pornstar section whenever they go live and begin streaming on xHamsterLive.

Have an active account and Verified Pornstars status on xHamster — To have this status, we believe that the term "pornstar" is used to generally refer to professional models and performers in the adult entertainment industry. Usually, these performers appear in the highly-produced and professionally made content with other pornstars.

Have a live stream active on xHamsterLive — If you don't have a live stream set up already, use the tools in the Creator dashboard to activate your presence on xHamsterLive or write directly to our partner at pornstar@stripchat.com!

If you want to get verified, feel free to contact us through our Contact us/Single point of contact, select the "Content Creators" option and then select "Pornstar Page Verification" option. Fill out the required information to get verified. Required information includes the pornstar page on xHamster and your xHamster Creators profile.

Once we have the information we need, your live stream link will be published to pages like www.xHamster.com/pornstars and to our partner's page www.xHamsterLive.com/girls/pornstars.

I can't leave comments to videos/photos/blogs/etc. What's wrong?
You need to verify your email address to be able to comment. To verify, please follow this link: https://xhamster.com/account_settings.php?tab=email.

Spam sanctions
Moderators can issue warnings regarding spamming, at their discretion. First warning results in blocking the user's ability to comment, send private messages, and create blog posts for one week. If a spamming incident is detected after the first warning, the user will be blocked for 30 days. If a spamming incident is detected after the 30-day block, the user's ability to comment, send private messages, and create blog posts will be permanently disabled. Notwithstanding the above, we reserve the right to ban spammers permanently without providing any prior notice.

How can I watch videos?
We recommend you use the latest version of your internet browser. Please check if you have any ad blocker or ref blocker programs or extensions installed, as those can potentially block our video player. Try clearing your cookies and cache and if this doesn't help, please contact us through our Contact us/Single point of contact and select the 'Technical' option. We recommend beginning your description with "Video Player Problems" to enable us to better assist.

How can I watch xHamster on my mobile device?
Please check out our mobile version: https://m.xhamster.com.

The video keeps buffering while I'm watching. What's wrong?
This may be due to your Internet connection speed or due to a server overload on our side. We are constantly working to keep our servers up to speed. If the problem persists, please contact us through our Contact us/Single point of contact and select the 'Technical' option.

I can't log in. What's wrong?
It is possible that your account has been closed (in this case you can see status "inactive" on the page of your account) or if you have disabled cookies, that are necessary to be enable for you to log into our website. In this case, you need to enable cookies in your browser. This might also mean that you have entered an incorrect password. You can restore your password here: https://xhamster.com/password-recovery

How do I enable cookies?
Please refer to our cookies policy - https://xhamster.com/info/cookie-policy and to this article: https://www.google.com/cookies.html for further information.

I have no sound. How can I fix it?
Please check the sound icon to see if the sound is muted. If that is not the issue, contact us through our Contact us/Single point of contact and select the 'Technical' option.

How can I add an image into ABOUT ME section of my profile?
Photo and video uploads are available for Verified Members only. You can convert your account into a Creators or a Producers account and verify yourself and your content by submitting your documents here: https://xhamster.com/creator-signup

How can I delete a video from my favorites?
Go to Favorites, click Trash icon on the video thumb, and then click Remove if you are sure you want to delete selected item from Favorites.

How can I delete a picture from my favorites?
Choose a Gallery or a Photo, then click Trash icon and click Remove if you are sure you want to delete selected item from Favorites.

How can I add avatars?
On profile edit page click Upload main photo, then click UPLOAD PHOTO or TAKE PHOTO, after that click the Save button. Same can be done by clicking your profile picture in the left top corner of the profile.

What are the rules for my profile avatar and creator landing page?
In addition to our general content guidelines, there are specific rules for your profile and landing page avatar. Your avatar must clearly show you (the creator) and/or your verified co-performers. We must be able to confirm who is in the image. The following are not allowed:
- Advertisements
- Irrelevant or unclear images
- AI-generated images
- Face swaps
- Copyrighted content without proper rights
- QR codes
- Phone numbers

If your content doesn't include your face, make sure you've already published content that verifies your identity and submitted a verification video

How can I upload photos to xHamster?
Currently, photo and video uploads are available for Verified Members only.
You can convert your account into a Creator's/Producer's account and verify yourself and your content by submitting your documents here: https://xhamster.com/creator

I would like to prove that I am a real person, and get the community user stamp in my profile, but don't want to show my face.
You can choose to hide your introduction at the upload stage, making it private and visible only to xHamster staff. In this case, it won't be displayed in your profile.